SMS Terms of Service

Effective date: November 2, 2026

These terms cover the Hartwell SMS program, operated by Hartwell, a trade name of BML FINANCE LTDA.

Program description

Hartwell provides an AI phone receptionist for HVAC service companies. When you call a business that uses Hartwell, you may receive customer care text messages about your call, such as:

• a follow-up after your call with next steps or a callback time;
• a booking or scheduling link for your service visit;
• a text-back if your call could not be completed, inviting you to reply with your service need.

We do not send marketing or promotional messages through this program, and we never text numbers from purchased lists.

How you opt in

You opt in by calling the business phone number yourself. During the call, the AI receptionist asks: "After this call we can send you a text with next steps. Is it OK to text you at this number?" We send texts only if you say yes. Agreeing to receive texts is not a condition of any purchase or service.

Message frequency

Message frequency varies, typically 1–2 messages per call.

Cost

Message and data rates may apply. Check your mobile plan for details.

How to opt out

Reply STOP to any message to stop receiving texts. You can also reply UNSUBSCRIBE, CANCEL, END, or QUIT. You will receive one confirmation message, and no further texts will be sent. To start again, reply START.

Help

Reply HELP to any message, or email bernardo@callhartwell.com.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages.

Privacy

We do not sell or share your mobile number or opt-in data with third parties for marketing. See our Privacy Policy: https://callhartwell.com/privacy

Changes

We may update these terms. The effective date above shows when they last changed.

Contact

Hartwell (BML FINANCE LTDA), bernardo@callhartwell.com